Privacy Policy

Last updated: 3 August 2026

Delta Joinery Ltd is a kitchen design, supply and installation company registered in Scotland, company number SC806128. Registered office: 27 Station Road, Uphall, West Lothian, EH52 5DX. We are the data controller for the personal information described below. For anything in this policy, contact Andy Hinton: andy@deltajoinery.com or 01506 300 402.

This policy covers what we collect when you visit this website, make an enquiry, or have a kitchen designed, supplied or fitted by us.

1. What we collect

  • When you enquire – through the contact form, by phone, email or WhatsApp: your name, email address, phone number, and whatever you tell us about your project – usually including the job address and postcode. If you send us kitchen plans or supplier documents, for example a PDF plan by email or WhatsApp, we keep those with your enquiry.
  • When we quote and you become a customer – the details needed to design, price and fit your kitchen: room measurements, photographs of the space, design drawings, supplier documents for your job, quotes, invoices and payment records.
  • When we send you a document online – quotes, estimates and invoices are sent as secure links through our portal. We record when a document is opened, downloaded, accepted or declined, with the IP address and browser used, as evidence of what was sent and agreed. The portal has its own short privacy notice at quotes.deltajoinery.com/privacy.
  • Contact form security data – the IP address and browser type of each submission, kept to prevent spam and abuse.
  • How you use this website, and whether our adverts work – only if you consent. If you accept cookies, Google Analytics tells us how visitors use the site (pages viewed, roughly where visitors are, how they found us) and Google Ads tells us when a click on one of our adverts leads to an enquiry, a phone call or a WhatsApp message. If you reject cookies, none of this is collected – the site works exactly the same either way.

Most of this comes from you directly. The document-tracking and security data is recorded automatically by our systems, and supplier documents for your job come from the kitchen supplier.

You don’t have to give us any of this information, but without your contact details and the job address we can’t quote for or fit your kitchen.

2. How we use it, and the lawful basis

  • Replying to your enquiry and preparing your quote – steps taken at your request before a contract.
  • Designing, supplying and fitting your kitchen, and managing the job – carrying out our contract with you.
  • Keeping invoices and accounting records – our legal and tax obligations.
  • Running our website and systems securely, and keeping evidence of what was agreed – our legitimate interests.
  • Measuring how the website is used and whether our advertising pays for itself – only with your consent, which you can withdraw at any time (section 7).

We do not send marketing emails or newsletters. We only contact you about your own enquiry or job.

3. Who we share it with

We do not sell or trade your information. We share it only where the job or the law requires:

  • Suppliers and trades working on your job – for example, your address to a delivery firm, or to an electrician or plumber we co-ordinate, where your job needs them.
  • The companies that run our systems – our portal host (servers in the Netherlands), our email delivery provider (Ireland), and Google Workspace (business email and job files). They process data only on our instructions.
  • Google (advertising and analytics) – if you consent to cookies, Google Analytics and Google Ads receive data about your visit, including your IP address and which pages you viewed, so that we can see how the site is used and which adverts lead to enquiries. Google acts on our instructions for analytics and uses advertising data as described in its own privacy policy.
  • AI software – we use AI tools to help read supplier documents and draft quote text. Limited job details may be processed by the provider in the United States (see section 4). We share only what the task needs. If you’d rather we worked on your job without AI tools, tell us and we will.
  • WhatsApp (Meta) – if you choose to message us there, your messages are handled by WhatsApp under its own terms and safeguards.
  • Review widgets – pages showing customer reviews load widgets from TrustATrader and Trustindex. The TrustATrader widget only loads if you consent to cookies; when a review widget loads, its provider receives your IP address. See our Cookie Policy.
  • Authorities, where the law requires it.

4. Where it’s held

Our portal and email systems hold data in the European Economic Area; transfers to the EEA are covered by the UK’s adequacy regulations. Some providers process data in the United States: Google – including the analytics and advertising data described above – under its certification to the UK Extension of the EU-US Data Privacy Framework (the “UK-US Data Bridge”, which the UK government has approved as providing adequate protection), and our AI software provider, under standard data-protection clauses approved for UK use. Contact us if you’d like details of these safeguards.

5. How long we keep it

  • Enquiries through this website, and quotes that aren’t accepted – deleted automatically within 2 years, or sooner if you ask. This includes any kitchen plans you sent with an enquiry that didn’t go ahead.
  • Enquiries by phone, email or WhatsApp – deleted once they’re no longer needed, and on request.
  • Invoices and accepted quotes – kept for 7 years (HMRC record-keeping).
  • Job files (measurements, photos, drawings, supplier plans) – kept while we may need them for warranty or follow-up work, and deleted on request.
  • Analytics data – kept by Google Analytics for 14 months, then deleted automatically.

6. Your rights

You can ask us for a copy of your information, to correct it or delete it, to restrict how we use it, or to receive it in a portable format. Where we rely on our legitimate interests, you also have the right to object – tell us and we’ll stop unless we have compelling grounds to continue. Where we rely on your consent – the cookies used for analytics and advertising – you can withdraw it at any time (section 7), and everything collected under it stops from that moment.

Email andy@deltajoinery.com – we’ll respond within 1 month, free of charge. If you’re not happy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

7. Cookies, and changing your mind

This website sets no cookies unless you consent. When you first visit, a banner asks whether you accept cookies for analytics, advertising measurement and the TrustATrader review widget – rejecting is one click and the site works exactly the same.

You can change your mind at any time: use the Manage consent link shown on every page to reopen the banner and withdraw or grant consent. Deleting cookies in your browser settings has the same effect. The full list of what each cookie does and how long it lasts is in our Cookie Policy.

8. Changes

We’ll update this page when anything changes, with a new date at the top.